Contact the trade desk
One desk answers quotes and RFQs, orders, certificates and shipping questions. Quotes are answered the same business day.
Quotes
Email the codes and quantities, or build the basket on the order page and send it from there. From a US address that email is a quote request: the quote holds to its date, and the proforma is issued once the order is placed from an account. For Canada or another country it is the order itself, sent from a trade account: the desk places it and returns a proforma with the freight on it. Priced in USD. To a US address: delivered at our risk (DAP), freight included from $1,000 of goods. To Canada or another country: the desk puts the freight on the proforma, or on a written quote if you ask for one first.
Address
2810 Crossroads Dr #4200
Madison, WI 53718
United States
For correspondence. Orders are dispatched from our warehouse in the United States.
What the desk answers
Quotes
A price for any basket, held to the date on the quote. Quantities beyond the list, presentations not stocked and private-label runs are priced rather than listed; email them to the desk with the compound, the quantity and the date needed. White label and private label explains which route a branded reseller usually needs.
Orders and payment
Where an order stands, what a proforma says, a payment that arrived short, a change to a line before the boxes are picked. Payment arithmetic is on the paying page.
Certificates and batches
The certificate for any batch shipped to you, the chromatogram behind a purity figure, a retest result, or a batch you believe is out of specification. Batch numbers are verified on the certificate page without asking.
Delivery
An order for delivery to Canada or another country (the desk places it and quotes the freight on the proforma), a tracking number, a part shipment, a carrier preference or your own carrier account, cold-chain packing, and claims for shortage or damage within five business days of delivery.
What to include
The account name, the product codes and quantities (RT30 x 3, not "three boxes of the 30mg"), the delivery state, or the country and full delivery address for an order abroad, and for anything about a shipment the order reference or batch number. A quote request with those four things is answered in one reply; one without them takes two.
What the desk does not answer
Questions about the use, dosing or effects of any compound. Everything here is supplied for laboratory research only, to trade accounts, and the desk will not advise on anything else. Questions about a compound’s chemistry, its certificate or its handling are welcome and are usually already answered on its page.
Hours and response
Monday to Friday, 09:00 to 17:00 ET. Quotes and account questions are answered the same business day; a message sent after hours is answered the next. Orders placed online, their payment and their dispatch run without the desk: a paid proforma moves to packing on its own, and the order page shows each step. An order abroad is placed by the desk.