Shipping from US stock: to the US, Canada and abroad
Last changed 7 October 2026.
We ship from US stock to the United States, Canada and most other countries (orders abroad). To a US address, freight is included from $1,000 of goods; below that the checkout quotes the carrier’s rate for the carton and the address, or a flat $35.00 when no live quote is available; to Canada and other countries the desk quotes it. The figure is on the proforma before you pay. Within the United States, what the proforma says is what lands at your door, tracked, with nothing to add afterwards; an order abroad also clears customs where it lands.
In short
From stock
Leaves in 1 to 2 business days after payment clears, then normally 1 to 3 business days in transit within the United States, where a line that runs short ships in part and the rest follows at no extra cost; abroad, ask the desk.
Not in stock
On its way in: 1 or 2 weeks, as the line is marked. Made to order: about four weeks. Special order: a 50-box minimum, with the date from the desk; ask for it before you order. The list marks which.
Where to
From stock held in the United States: to US addresses through the online checkout, and to Canada and most other countries through the desk, which quotes the freight. How an order is packed and shipped.
Carriers
UPS, FedEx, USPS, DHL. Tracked, plainly packed.
What it costs
To a US address, on orders of $1,000 and over, nothing beyond the price list: a box costs the same delivered whether it goes across the city or across the country. Below that, the checkout quotes the carrier’s rate for the carton and the address, or a flat $35.00 when no live quote is available, and the figure is on the proforma before you pay. To Canada and other countries, the desk quotes the freight on the proforma, also before you pay. There is no freight invoice after the goods one. Prefer a particular carrier, or want it on your own carrier account? Say so when you order.
Packaging and the cold chain
The outer carton carries no description of the contents. Lyophilised peptides tolerate a short spell at ambient temperature, so they travel without ice as standard; cold-chain shipping is available if you ask. On arrival, lyophilised stock goes back to minus 20 degrees Celsius; the solution lines go to 2 to 8 degrees Celsius and are never frozen; bacteriostatic water and vitamin B12 keep at room temperature, 15 to 25 degrees Celsius, away from light.
When a line runs short
Within the United States, we ship what is on the shelf and the balance follows at no extra cost, each consignment with its own packing list; if you would rather wait and receive everything at once, tell the desk when you order. For an order abroad, the desk says on the proforma how a short line follows, before you pay; to have everything at once, say so when you send the order.
Shipping to Canada and other countries
Orders ship from stock held in the United States to Canada, the United Kingdom, the European Union, Australia and most other countries. Online checkout takes addresses abroad too; or the desk places the order for you:
- Open a trade account. It is free.
- Send the desk the account name, the codes and quantities, and the full delivery address: a basket built on the order page writes that email for you, or write from the contact page. The order minimum is the same as for an online order: $100 of goods on a first order (clause 3 of the terms).
- Pay the proforma it returns, with the freight on it, in US dollars, by credit card, Wise, Interac e-Transfer (from Canada), Bitcoin or USDT, before anything ships. Shelf lines leave 1 to 2 business days after payment clears.
Open a trade account Write to the desk
Within the United States there is no customs step, no import duty and no brokerage on the way to you. An order to another country clears customs there, under the rules of that country, and the desk gives the transit time when it quotes the freight. What that country lets you import, hold and sell is yours to check before you order, since every line here is a research chemical for laboratory use in vitro, not a medicine (clause 2 of the terms); so is any duty or tax it charges. If a broker or customs office asks what a line is, its page gives the name, the CAS number where one is assigned and, for a single defined molecule, the formula and the molecular weight. Every batch has a certificate of analysis, sent with the shipment, and again on request.
If something is wrong
A parcel to a US address is at our risk until it is delivered to you (clause 4 of the terms, DAP, delivered in the United States), so one lost in transit is not yours to carry: if tracking stops moving or the carrier reports it lost, tell the desk with the order reference. For an order abroad, ask the desk before you pay where the risk passes. A shortage, damage in transit or a wrong item: report it within five business days of delivery with photographs of the carton and the vials, and keep the packaging until it is settled. We file the freight claim. Sealed boxes are not accepted back once they have left our custody. A batch you believe is out of specification is handled under quality instead. Every case, and how to report it, is on the claims page.