Terms of sale

Last changed 16 October 2026.

Short, and in the order they come up. Sending an order means you accept them.

In short

1. The buyer

Accounts are held by a business, or by a person trading before registration, for resale or for laboratory research. Whoever opens the account is confirming they can commit that business to these terms.

2. The goods

Every item is a research chemical for laboratory use in vitro. None of it is a medicine, a supplement, a food or a cosmetic, none of it is made under GMP, and none of it is for human or animal consumption. How you describe the goods to your own customers is your responsibility, and so is knowing what your own jurisdiction lets you import, hold and sell.

3. Orders and prices

Your order is an offer. The contract exists once we issue a proforma invoice against it. We can decline all or part of an order, and we say why.

Prices are per sealed box (ten vials, fourteen for L-Carnitine), in US dollars, sales tax not included. To a US address, freight is included from $1,000 of goods; below that the checkout quotes the carrier’s rate for the carton and the address, or a flat $35.00 when no live quote is available; to Canada and other countries the desk quotes it. The figure is on the proforma before you pay. The price on your proforma is the one that holds even if the list moves, and a written quote holds to the date on it. A plainly mistaken price does not bind us; we contact you before anything is done about it.

The order minimum is counted on goods and steps up with the orders your account has paid for: $100 on a first order, $300 on the second, $500 on the third and $1,000 from the fourth order on, unless the desk has agreed a different floor for your account in writing. One sealed box is the least of any regular line, and 50 boxes the least of any line marked special order, which is brought in on a 50-box minimum rather than held in stock. Boxes stay sealed.

Two discounts are worked out at checkout and the better one applies, never both. An order of $5,000 of goods or more takes a percentage off that order: 5 percent from $5,000, 10 percent from $10,000, 15 percent from $20,000 and 20 percent from $50,000. And lifetime spend on paid orders moves an account up a tier that comes off the goods on every later order: 3 percent from $5,000, 6 percent from $15,000, 10 percent from $50,000 and 15 percent from $100,000. A discount comes off the goods, not the freight.

4. Payment

Goods are released against cleared payment of the proforma, by credit card, Wise, Interac e-Transfer (from Canada, as the Canadian-dollar figure on the proforma), Bitcoin, or USDT on Tron or Ethereum, unless credit terms have been granted to your account in writing. A card payment is charged in US dollars to a US delivery address and in Canadian dollars to any other, at the figure the card page shows before payment. Sender pays any transfer cost. On credit accounts, an invoice unpaid after its due date can carry interest at 1.5 percent a month and supply can be paused. Title passes when payment has cleared in full; risk passes at the delivery point on the invoice, DAP, delivered in the United States.

5. Cancelling

Ask from the order page at any time before the boxes are picked, and the desk confirms. Once boxes have been picked and sealed for you, cancelling means returning, and clause 6 applies. If we cannot fulfil an order we cancel it and repay in full by the same route the money came.

6. Short, damaged, wrong

Inspect the carton and the vials when they arrive. A shortage, transit damage or a wrong item is reported within five business days of delivery, with photographs of the outer carton and the vials, and we handle the freight claim. Sealed boxes cannot come back once they have left our custody: we cannot certify storage we did not control. A batch that turns out to be out of specification is a separate matter and is handled under quality: the retained sample is tested, and a failed batch is withdrawn and your order replaced or credited. Every case, and how to report it, is on the claims page.

7. Liability

Our liability on an order is capped at the value of that order. Loss of profit, loss of business and indirect or consequential loss are excluded. Nothing here limits liability that cannot lawfully be limited.

8. General

These terms are governed by the law of the State of New York. If a clause is found unenforceable the rest stands. We may update these terms; the version on this page when your proforma is issued is the one that applies to that order.